Guest Service Assistant

Tropical Consolidated Corporation is seeking a dedicated Guest Service Assistant to join our team in Ubud, Bali. This role is crucial in ensuring our guests have a memorable and comfortable stay at our Ubud Padi Villa. You will be the first point of contact for our guests, providing exceptional service that reflects our commitment to hospitality excellence.

As a Guest Service Assistant, you will greet guests warmly, assist with check-in and check-out processes, and address any concerns or requests they may have. You will also be responsible for maintaining the cleanliness and orderliness of the villa, ensuring that all guest rooms and common areas are ready for the next guests.

This is an excellent opportunity to join a reputable company in the hospitality industry, with potential for growth and development. We offer a competitive salary and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, providing a warm and friendly welcome.
• Assist with the check-in and check-out process, including verifying guest details and issuing keys.
• Maintain the cleanliness and orderliness of the villa, including guest rooms and common areas.
• Address and resolve any guest concerns or requests in a timely and professional manner.
• Ensure that all guest rooms are prepared and ready for the next guests, including making beds, changing linens, and restocking amenities.
• Assist with the preparation of the villa for events or special occasions, such as weddings or corporate retreats.
• Keep accurate records of guest information and villa usage.
• Promote the services and amenities of the villa to guests, ensuring they have a enjoyable stay.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Familiarity with guest service software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work well under pressure and meet deadlines.
• Knowledge of local regulations and procedures related to the hospitality industry in Bali.
• Fluency in English and Bahasa Indonesia.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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